Herbein + Company, Inc.

IT Support Specialist (Help Desk Tier One Support)

Job Locations US-PA-Reading
ID
2022-1210
Category
Information Technology
Type
Regular Full-Time

Overview

Herbein + Company, Inc. is a leading regional certified public accounting firm that is 230+ employees strong and growing. For 50 years, Herbein + Company has helped our team, our clients and communities realize their dreams.  We’re proud to be an industry leader, great employer, and corporate citizen – and our culture is consistently recognized as one of the best, with awards that include the Best Places to Work in PA and ClearlyRated Best in Accounting, to name a few.  Today’s realities and tomorrow's possibilities are what we focus on; that’s how we help our clients and our team members succeed with confidence.  With 11 offices across PA and NJ, our team members are more geographically dispersed and stronger than ever.  Our team embraces in office, hybrid and remote work arrangements.   Are you ready to join a progressive public accounting firm? Look no more!   

 

We are currently recruiting for an IT Support Specialist to join our IT Department. This entry level position is full-time and will provide internal IT support to the employees of all office, working from our Reading, PA office.

Responsibilities/Qualifications


  • Update and deploy computer hardware and software for our employees internally

  • Provide employees with training and troubleshooting of IT systems and software

  • Assign new user accounts and email addresses in Active Directory

  • Administer laptops, desktops, printers, switches, firewalls, phones, cameras, software deployments, security updates and patches

  • Provide orientation and guidance to users on how to operate new software and computer equipment

  • Deploy and maintain workstations and virtual servers

  • Check computer hardware to ensure functionality

  • Ensure security and privacy of networks and computer systems

  • Ensure network connectivity throughout the company's LAN and VPN

  • Organize and schedule upgrades and maintenance without deterring others from completing their work

  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.

Additional Details


  • Bachelor’s degree in Information Technology, or a related field of study

  • 1-3 years of experience providing help desk support

  • Experience with Windows 10 troubleshooting and Operating system imaging

  • Power BI experience is a definite plus

  • Exceptional interpersonal and customer service skills

  • Successfully demonstrated an ability to effectively assist others with technology

  • Ability to work in a fast-paced and high-demand environment

  • Experience with troubleshooting in Microsoft Office (Word, Excel, Outlook)

  • Basic knowledge of computer hardware and software

  • Resourcefulness and problem-solving aptitude

  • Good organizational skills

  • Ability to work both independently and as part of a team

  • Must have basic knowledge of applicable data privacy practices and laws


Regular work hours are Monday thru Friday; 8 am – 5 pm



  • Must be willing and able to be on-call nights and weekends

  • Must be willing and able to work some nights and weekends


 


Herbein Today…..Herbein Tomorrow


 


At Herbein, we know that our employees are what set us apart from other firms. That is why we show our employee commitment by providing exceptional rewards, robust career development opportunities, and valuing our employees through work/life management, recognition and appreciation:


Highlights of Our Rewards Programs:



  • Competitive Salary

  • Immediate eligibility for medical, dental, vision, and disability insurances

  • 401(k) participation (we have profit sharing contributions too)

  • Parental Leave

  • Generous vacation and sick time policies


 Career Path Development Opportunities:



  • Direct client contacts and continuous opportunities for practice development

  • Learning and Development programs that include 100% reimbursement 

  • 100% reimbursement for civic dues


 Valuing our Employees:



  • Genuine concern for employees’ work / life management

  • Flexible work schedules

  • Summer Hours Program – all offices close at noon on Fridays late April through Labor Day

  • Firm sponsored and paid events to spend time having fun and enjoying our co-workers

  • Programs to provide employee recognition for service and work well done


 


Herbein + Company is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran or disability status.


 

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